Careers

About Tapflow

Tapflow helps agencies, in-house marketing teams, and other professional service companies streamline their operations. Our consulting team has now served over 1,100 clients over the past decade! We're a high-impact team committed to driving profitability and clarity to help businesses get more out of their operations, so that they can spend more time doing better work.

Our team spans across 9 states and 3 countries, with 3 simple departments: Growth, Delivery, and Operations. Our core values, documented as a reflection of the values exemplified by our team, describe the culture we've built and the kind of teammates we're searching for:

• I am the best in the world – I strive to be the best in the world at what I do, period — and I remain hungry in a rapidly changing environment. I always outperform and overdeliver.
• I give honest feedback – The mission is more important than any “chain of command.” I give honest and tough feedback, filtered with respect. Say what needs to be said.
• I am systems oriented – I improve outcomes by refining our process. I share what I learn & I'm always looking to improve our systems to get 1% better each day.
• I put team & clients first – I understand that a healthy ME & team will attract and create healthy clients. If it’s good for the team or client — we do it.
• I am always positive – Life’s too short to complain all the time. I use my positivity to solve problems and create new opportunities.
• I have a moonshot mindset – I go the extra mile — for my teammates, my clients, and myself, without hesitation. I am always thinking bigger.

About This Role

The best candidate for this role will combine an engineering mindset with great communication skills and high attention to detail. The mission of the Systems Engineer is to help clients improve their day-to-day operations by efficiently completing technology installations (ClickUp, Asana, make.com, etc), optimizing existing client technology solutions, providing accurate project management reporting and analysis for clients, and managing client support requests.

In this role, you will:

• Work directly with clients on video calls and via written communication as you lead them through our Elite Support process.
• Engage with clients in our private member's community.
• Live inside ClickUp and become a ClickUp all-star so you can quickly answer client questions and configure workflows to help clients accomplish their goals.
• Run weekly and monthly reports for our Elite Support clients.
• Complete ClickUp installs for new clients.
• Work alongside our world-class team of agency project operations experts to deliver the best client experience possible.
• Obsess over delivering a Disney and Chick-Fil-A level customer experience.
• Continue to refine and improve our delivery processes as we get better every day.

About You

This is a full-time, fully remote position with great opportunities for career growth. There is a proven process for you to follow, but we want you to have a product mindset and continue to improve that process.

You should be obsessed with helping clients find value as fast as possible, be known for over-communicating, and be detail + data-driven.

You'll be the type of hyper-organized person who is motivated to keep everyone on schedule, on the same page, and discovering important business insights in the messy data details.

We expect you to push us to improve the process, build upon what we’ve started, and invent new and better techniques.

And, most of all, you should truly enjoy helping people transform their scattered processes into an air-tight system that enables them to continue growing their businesses.

Qualifications:

• A genuine love for people and the ability to cultivate relationships quickly;
• Superb written communication skills;
• Meticulous attention to detail;
• Outstanding organizational and time management skills;
• Persistent positive attitude and poise under pressure;
• A high level of integrity and discretion in handling confidential information and professionalism in dealing with people at all levels;
• A knack for solving problems;
• Proven ability to work independently;
• Experience and true desire to work remotely;
• Marketing agency experience would be awesome, but not necessary;

Tech Stack Expertise:

• Most crucial: ClickUp, Slack, Zoom, and Google Workspace (formerly G Suite)
• Extra credit: HubSpot, Databox, Make.com

How To Apply

Please carefully review the job description and take your time to submit a high-quality application that stands out. If you apply, Tapflow will respond promptly and keep you updated throughout the process. As part of the hiring process, please expect the process to include:

1 - Filling in the application form here
2 - Being invited to record a short video to introduce yourself
3 - Completing brief test tasks, if short-listed
4 - Attending video interviews where you will have the opportunity to talk more about your previous experience and this role